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HELP / FAQ
HOW DOES IT WORK
Log-in or register > Wish for a need or want > Mail the wish to your friends > Your friends can now grant the wish or make a pledge

SPECIFICALLY:
wishMo is an online tool.
Users can be individuals or organizations.
Users can make wishes for themselves or others on wishMO
You tell your friends about a wish via an email sent from the site. (You can save your contacts on wishMO)
The notification email will have a link to your wish.
A private user’s wish can only be accessed via this link.
NOTE: emails can be forwarded. A wish will never be 100% private.

ORGANISATIONS: If you register as an organisation your wishes will be publicly available. You can also mail your contacts. Emails can be forwarded, it adds the possibilty of viral marketing to your wish.



MANAGE YOUR WISHES
Users on wishMO can make and manage their wishes from their personal “Wish World”.
Users can update their profile and created contacts from their "Wish World".
Once a user made a wish it will be listed on their “Wish World”.
A wish can now be viewed, edited and mailed at any time.
(The user can view who was mailed a wish notification.)



WHAT IS "MY WISH WORLD"?
All registered users on wishMO can create and manage their wishes from the wish management platform called "My Wish World". The functionality on "My Wish World" allows the user to update their profile and created contacts (contacts can be added and saved individually or bulk uploaded, contacts can also be attached to groups). The user can personalize this space by choosing a theme. Wishes are made from "My Wish World". Once a user created a wish it will be listed on their "My Wish World". It can now be viewed, edited, mailed and re-mailed at any time. The user can also see who received a wish notification.



WHAT HAPPENS IF I EDIT A WISH?
You can edit your wish at any time. Once you have made the change you can mail an update to your contacts or you can choose to mail it later. The updated wish will be saved on 'Your Wish World'. All your friends who were invited to view this wish will be notified of the change. They can update their commitments.



WHAT HAPPENS IF I DELETE A WISH?
If the user were to delete a wish, a notification of this action will be mailed to all the recipients of this wish. Everyone who made commitments towards granting this wish will also be notified. The onus lies on the creator of the wish to return all monetary or physical items to the contributors where possible and if appropriate..



WILL MY WISH EXPIRE?
Yes your wish will expire on the dated set by you when you made the wish. When the expiry date approaches you will receive an email giving you the option to extend your wish. If a recipient of a wish notification email clicks the link to view a Wish Page after the expiry date of that Wish the actual Wish Page will be replaced by an expiration notification.
WHO CAN MAKE A WISH?
Anyone! Private individuals or organizations can make wishes on wishMO once they are registered.
• Users can make a wish for themselves or on behalf of someone else.
• The service is FREE for individuals.
• wishMO phase 1 is FREE for organisations.
We all have wishes. List your wishes on wishMO, it might be granted…



WHAT CAN I WISH FOR?
If you have a need or a want you can wish for it on wishMO. If you know of someone else's need or want you can make a wish on their behalf.

Wish for:
Gifts and Items
Prayer
A Financial Contribution
Someone's Time...
If you can wish it you can list it.



ARE WISHES PUBLIC OR PRIVATE?
A private user's wishes are private! Your wishes will never be displayed publicly on wishMO. It can only be accessed via the link provided in the wish notification mail that you send out to your friends. Please note that your friends can pass on this email notification to others. It means that a wider audience can possibly view your Wish Page. A private user's wishes will never be 100% private. .

An organisation's wishes are public! An organisation's wishes can be accessed not only via the link provided in the notification mail but also via the {Public Wishes] link on wishMO where the organisation will be listed.



PLEDGE OR GRANT A WISH
Click the 'PLEDGE' or 'GRANT' button of the wish you want to grant or make a pledge towards. Depending on the wish you can grant it immediately or at a later stage. Please only make a pledge to grant a wish if you can follow through. Let your Yes be your Yes! Your commitment will be emailed to the creator of the wish. Your name and commitment (you can choose to stay anonymous) will also appear on the Wish Page next to the relevant wish.



I CAN'T GRANT A WISH ANYMORE
If you can't grant a wish anymore please click on the un follow the un-pledge process. By doing this your commitment will become available again and your name will be removed from the Wish Page. Someone else can now grant this wish. Un-pledge by clicking on the "un-pledge" link in the confirmation email you received when you made your pledge toward a wish.



HOW DO I BULK UPLOAD CONTACTS?
At this stage you can bulk uploads contacts on wishMO by importing a Excel Spreadsheet. NB the structure of the Excel Spreadsheet is vital.

The contacts' info should be captured on 'Sheet 1' and in the following columns:
The first column '1A' should be called: emailaddress
The second column '1B' should be called: firstname
The third column '1C' should be called: surname

Go to 'Contacts' on your Wish World. In the top left hand corner under 'Add a Contact' there is a [Bulk Upload] link. Click on this link and browse to where your Excel Spreadsheet is saved on your computer. Upload this document. These contacts should now be added to your wishMO contacts.
   
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